Change ~ Grow

Business Analysis | Project Management | Process Design

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Practice Areas

Business
Analysis

Innovative approaches to transform, modernise and enhance your operations

Process Analysis & Design

Humanising business: harness the power of process and systems to improve the way people work

Project
Management

Achieving maximum impact and value from investments in technology

Need to change the world? I'm here to help

For over 20 years I have been designing and delivering straightforward and effective business processes for real people, supported by the latest technologies

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Project Portfolio

Mode 11 provides services to organisations at all stages of development and scale, from global public companies to entrepreneurial enterprises.

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Crème De La
CRM

End-to-end client management system implementation improves broking & sales operations

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Hitting The
Target

How a redesigned operating model delivered a financial turnaround and delighted clients

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Finding The
Silver Lining

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The Claim Game

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Call To
Action

Lean call centre process design enhances customer journey and colleague satisfaction

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Risky
Business

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Let's talk

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